![]() ![]() In addition to troubleshooting potential power issues, the user should also check the data connection of the PTZ camera. This particular gauge wire will be thick enough to carry all the power that the PTZ will need to function properly. If circumstances prevent it and the power supply must be run a long distance, a 14AWG wire is recommended. This may cause the PTZ camera to malfunction or even worse, stop working completely You should always try to keep the power supply as close to the camera you possible. If the power supply is very far from the camera (50 feet or more) you could potentially suffer from a power drop in amperage and voltage. This is because the voltage and amperage are simply too much for a mini PTZ to handle.Īnother thing to pay attention to when it comes to the power supply of the PTZ camera is the distance between it and the camera itself. For example, if a mini PTZ is connected to a 24V power supply it will burn out the circuitry in the camera or cause it to malfunction. If the PTZ does require a new power supply it needs to be replaced by one that matches the exact specifications of the original one. A mini PTZ uses a 12V power supply while a speed dome uses a 24V power supply. It is very important that the camera owner uses the power supply that comes with their particular camera. PTZ cameras generally come in two types: a mini PTZ and a speed dome (a PTZ camera that is usually 6 inches in diameter or more). The first thing the user should look at is the power supply. If something does go wrong after the initial installation there are two main things the user should inspect to get their PTZ camera working again. With that being said, PTZ cameras need additional setup to ensure that it functions properly and keeps functioning properly. This is a major advantage over standard security cameras because they don’t have to be focused on one specific location. Using an additional PTZ controller or the on-screen controller of the DVR, the user will be able to move the camera lens around and zoom in and out. Reinstall the YI Home app then follow the pairing process again.A very popular choice of camera is the Pan Tilt Zoom camera and it can do just that. The MAC address can be found under YI Home App > Settings > Network Info.Ħ. MAC filtering is disabled by default, and would only be enabled if you've configured the router that way. Disable MAC address filtering in your wireless router settings during the pairing process. If your camera was purchased from a US retailer and taken to another region, you will still need to select the North American region regardless of your location.ĥ. Go to the YI Home app login page and ensure that you're connecting from the correct region. The camera model is listed on the product box and underneath the camera.Ĥ. Ensure that you're selecting the correct camera model when adding the camera. Ensure that your WiFi password is 8-20 characters in length.ģ. ![]() SECURITY/PASSCODE should be WPA/WPA2 (mixed mode) or WPA2.Ģ. Ensure that the WiFi network name is in English letters. ![]() If you're receiving an error message after scanning the QR code:ġ. Slowly move your device back approximately 6'' away from the lens. Place the QR Code directly in front of the camera lens. Turn up your phone's brightness to the highest setting. While all routers have a 2.4GHz band available, you may need to adjust your router settings in order to pair your camera. Once paired, you can switch your phone back to your 5GHz band network.Ģ. Ensure that your phone is connected to a 2.4GHz band network before pairing (5GHz is not supported). If your camera isn't scanning the QR Code shown on your device during the pairing process:ġ. Contact our customer support team for further assistance. Pinpoint the issue by using a different micro USB cable and power adapter. Here are some steps to follow if you're experiencing problems pairing your camera, such as the QR code not scanning, or any error messages you receive after scanning the QR code If you're not hearing a voice prompt or seeing the LED light on the front of the camera:ġ.
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